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PhoneHerald Pre-Sales Questions
Calling Features
Messages
Miscellaneous
Requirements
Third Party Integration
VOIP
Calling Features
- Can PhoneHerald retry people that do not answer the phone?
You can specify this per calling job. You can set how many times to retry, and how long to wait between tries.
- Does PhoneHerald support multiple phone numbers per person called?
Yes. PhoneHerald can call as many different numbers you provide and will stop when the person is reached.
Messages
- Does PhoneHerald use Apple's Text-To-Speech voices to construct messages?
PhoneHerald can use Apple's voices to construct messages. PhoneHerald also provides three additional high-quality, human-sounding voices to contruct messages with as well.
- Will PhoneHerald play customized messages to each person it calls?
Yes. PhoneHerald jobs can be configured to play the same message to each person, or customized messages. Messages can be composed of one or more separate audio files for each person, or messages based on provided personal data using computer speech features on your computer, or pre-recorded audio you have created. PhoneHerald can use Apple's Text-to-Speech voices or the included high quality computer voices.
Miscellaneous
- Can I run PhoneValet, PhoneHerald, and/or CurbTalker on the same computer?
Yes. If you wish to run PhoneValet on the same computer as PhoneHerald and/or CurbTalker, you must have the latest version of PhoneValet. PhoneValet, PhoneHerald, and CurbTalker use the same Parliant telephony adapter.
- Can I use my computer while PhoneHerald makes calls?
Yes. PhoneHerald will make calls as long as the computer is turned on and you have started a job for it to do. It will work while you use your computer for most tasks or even if you are logged out.
- I already have PhoneValet. Can I purchase just the software for PhoneHerald?
If you have version 2 of the Parliant telephony adapter, yes you can. A version 2 adapter is greyish in colour and has a serial number beginning with V2. The software-only version of PhoneHerald can be purchased from Parliant's online store.
- I have more than one phone line — will PhoneHerald work on all my lines?
You can purchase additional PhoneHerald packages to work on more than one
phone line. Parliant provides a $100 discount on additional lines of
PhoneHerald used on the same Mac. PhoneHerald can accommodate simultaneous
calling on several lines using a single Mac to help you get your calling
tasks completed quickly.
You may need to purchase an AC adapter-powered USB hub if you
run out of USB ports on your Mac.
- Telemarketing and Do-Not-Call Laws
Laws governing telemarketing and Do-Not-Call Lists, including telemarketing auto dialer equipment and software vary dramatically. Each country, state, province, county and city may have their own laws.
Even the definition of what is considered telemarketing as opposed to providing a value added service to your clients may vary by application, market and jurisdiction.
Since there are so many different laws and since many laws contradict one another, Parliant does not offer any advice to potential or existing customers on laws related to automated dialing and message delivery equipment or software.
It is the sole responsibility of each user of outbound dialing equipment to familiarize themselves with the laws related to their application and location of operation. This is an important issue as fines can be significant.
Requirements
- Are Parliant's products compatible with DSL Internet services?
Yes, Parliant's telephony products will work fine on a phone line that also has "High-Speed"
DSL Internet service on it. Parliant's USB Telephone Adapter connects
to the phone line just like a telephone — so it requires a
DSL filter device in between it and the phone jack.
Third Party Integration
- I keep a database of people in another application. Can I use that database in PhoneHerald?
Yes. Simply export the data to a tab or comma-delimited text file and PhoneHerald can import the data into a group.
VOIP
- Do Parliant's products work with Skype or other VOIP services?
PhoneValet, CurbTalker, and PhoneHerald work with Vonage services that provide a gateway box that simulates a traditional analog phone line.
Software-only services such as Skype to not provide an interface to connect to PhoneValet, CurbTalker, or PhoneHerald. These services will not work.
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